Create Estates & Create
Personal Information Protection Policy
Create Estates & Create Escape Inc is committed
to safeguarding the personal information
entrusted to us by our Customers. We manage your personal
information in accordance with Alberta’s Personal
Information Protection Act and other applicable
laws. This policy outlines the principles and practices
we follow in protecting your personal information.
This policy applies to Create Escape and its subsidiary,
What is personal information?
Personal information means information about an identifiable
individual. This includes an individual’s name,
home address and phone number, an identifying number,
What personal information do we collect?
We collect only the personal information that we need
for the purposes of providing services to our clients,
including personal information needed to:
Open and manage an account
Deliver requested products and services
Provide warranties for products and services
Arrange for other contractors to attend the project
site and/or contact & meet with customers
Contact customers about appointments
Follow up with customers to determine satisfaction
with products and services
Meet regulatory or legal requirements
We normally collect information directly from our
Customers. We may collect your information from other
persons with your consent or as authorized by law.
We inform our Customers, before or at the time of collecting
personal information, of the purposes for which we
are collecting the information. The only time we don’t
provide this notification is when a client volunteers
information for an obvious purpose.
We ask for consent to collect, use or disclose client
personal information, except in specific circumstances
where collection, use or disclosure without consent
is authorized or required by law. We may assume your
consent in cases where you volunteer information for
an obvious purpose.
In cases where we collected personal information before
January 1, 2004, we assume your consent to our use
and, where applicable, disclosure for the purpose for
which the information was collected.
We ask for your express consent for some purposes and
may not be able to provide certain services if you
are unwilling to provide consent to the collection,
use or disclosure of certain personal information.
Where express consent is needed, we will normally ask
clients to provide their consent.
In cases that do not involve sensitive personal information,
we may rely on “opt-out” consent. For example,
we may disclose your contact information to other organizations
that we believe may be of interest to you, unless you
request that we do not disclose your information.
A client may withdraw consent to the use and disclosure
of personal information at any time, unless the personal
information is necessary for us to fulfil our legal
obligations. We will respect your decision, but we
may not be able to provide you with certain products
and services if we do not have the necessary personal
We may collect, use or disclose client personal information
without consent only as authorized by law. We will
not request consent when the collection, use or disclosure
is reasonable for an investigation or legal proceeding,
to collect a debt owed to our organization, in an emergency
that threatens life, health or safety, or when the
personal information is from a public telephone directory.
How do we use and disclose personal information?
We use and disclose client personal information only
for the purposes for which the information was collected,
except as authorized by law. For example, we may use
client contact information to deliver goods. The law
also allows us to use that contact information for
the purpose of collecting a debt owed to our organization,
should that be necessary.
If we wish to use or disclose your personal information
for any new business purpose, we will ask for your
How do we safeguard personal information?
We make every reasonable effort to ensure that client
information is accurate and complete. We rely on our
clients to notify us if there is a change to their
personal information that may affect their relationship
with our organization. If you are aware of an error
in our information about you, please let us know and
we will correct it on request wherever possible.
In some cases we may ask for a written request for
We protect client personal information in a manner
appropriate for the sensitivity of the information.
We make every reasonable effort to prevent any loss,
misuse, disclosure or modification of personal information,
as well as any unauthorized access to personal information.
We use appropriate security measures when destroying
client personal information, including shredding paper
records and permanently deleting electronic records.
We retain client personal information only as long
as is reasonable to fulfil the purposes for which the
information was collected or for legal or business
Access to records containing personal information
Customers of Create Estates & Create Escape Inc
have a right of access to their own personal information
in a record that is in our custody or under our control,
subject to some exceptions. Create Estates & Create
Escape Inc are required under the Personal Information
Protection Act to refuse to provide access to
information that would reveal personal information
about another individual. Organizations are authorized
under the Act to refuse access to personal information
if disclosure would reveal confidential business information.
Access may also be refused if the information is privileged
or contained in mediation records.
If we refuse a request in whole or in part, we will
provide the reasons for the refusal. In some cases
where exceptions to access apply, we may withhold that
information and provide you with the remainder of the
You may make a request for access to your personal
information by writing to Create Estates or Create
Escape Inc. You must provide sufficient information
in your request to allow us to identify the information
you are seeking.
You may also request information about our use of your
personal information and any disclosure of that information
to persons outside our organization. For personal information
collected before January 2004, if we do not have a
record of disclosures, we will provide information
about any disclosure of your information that is likely
to have occurred.
You may also request a correction of an error or omission
in your personal information.
We will respond to your request within 45 calendar
days, unless an extension is granted. We will charge
a fee at our standard office rate/per hour to provide
information, but not to make a correction. We will
advise you of any fees that may apply before beginning
to process your request.
Questions and complaints
If you have a question or concern about any collection,
use or disclosure of personal information by Create
Estates or Create Escape Inc, or about a request for
access to your own personal information, please contact
Create Estates or Create Escape Inc. in the first instance:
C. Jensen / Owner
Estates & Create Escape Inc.